We are pleased to have the opportunity to assist you with your spinal care. Our goal is to provide the highest quality diagnosis and treatment for complex spinal conditions.
1. What Are Cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use, the information we collect using cookies and how that information is used, and how to manage your cookie settings.
Cookies are small text files stored on your device when you visit our website. They help the website function properly, make it more secure, provide a better user experience, and let us understand how the website performs so we can improve it.
2. How Do We Use Cookies?
Like most websites, ours uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function correctly, and do not collect any personally identifiable data.
Third-party cookies on our website are mainly used to understand how the website performs, how visitors interact with it, keep our services secure, and help us improve the booking and enquiry experience.
We do not use cookies to build advertising profiles based on your health-related enquiries or appointment requests.
3. Types of Cookies We Use
Strictly Necessary | Required for the website and appointment request form to function — e.g. security, load balancing, remembering form entries as you complete them. | No — these are essential to the website working. |
Performance & Analytics | Help us understand how visitors use the site (e.g. which pages are viewed, how long visitors stay) so we can improve content and navigation. | Yes, via cookie settings or browser controls. |
Functionality | Remember preferences such as your selected clinic (Harley Street or Battersea) to make your next visit smoother. | Yes. |
Third-Party / Marketing | Used by embedded third-party services (e.g. maps, booking widgets) and, where enabled, to measure the effectiveness of our online presence. | Yes. |
Specific cookies in use, their providers, and retention periods will vary as the website’s third-party tools change, this table describes categories rather than an exhaustive live list. You can request an up-to-date list of active cookies by contacting us.
We may update this Cookie Policy from time to time. Any changes will be posted on this page, and the “last updated” date will be revised accordingly.